How do I contact support?
For everyone
Write to help@barrierline.com. It is the only way to reach support, and a person answers by email.
Where do I read first? The help center, at barrierline.com/help. In the phone app it is Help center in Settings, under Account (and in More for the owner). On the office website it is Help center in the account menu (your initials, top right), and on the sign-in pages. It opens in a new tab or window.
Where do I write?
- Tech, in the phone app: Me, then Help.
- Owner, in the phone app: More, then Help. It is also in Settings, under Account.
Each opens your email app with the address filled in. If the phone has no email app set up, it shows the address so you can write from another one. On the website’s sign-in pages, the line Trouble signing in? has the same address.
What should I put in the email?
- Your company’s name.
- What you were doing when it went wrong.
- What the screen said. Copy the words, or send a photo of the screen.
Never put a password or a sign-in code in the email.
What happens after I write?
A first email gets one automatic note that it arrived. A person then answers by email. The automatic note is not the answer.
Good to know
- For a question about your login, write from the email address you sign in with. That includes a lost two-step phone; see sign in.
- If you cannot sign in at all, look at I can’t sign in, or I was signed out first. Most of those messages have a quick fix.
Still stuck? Email help@barrierline.com.