I can’t sign in, or I was signed out
For everyone
Find the message you see below.
I forgot my password, or the phone says “That email and password don’t match.”
- On the office website, tap Forgot your password?, type your email and tap Email me the link. In the phone app, type your email first, then tap Forgot it?.
- Open the link in the email. The page says Set a new password. Type one (8 characters or more) and tap Save the new password.
- Or skip the password: on the website tap Email me a sign-in link instead.
- If the phone says This app can’t email a reset link yet, this copy of the app has no link to send. Write to help@barrierline.com from the address you sign in with. The Team page has no password reset, and a new invite does not change a password.
It says “Check your email.” A new login has to be confirmed from the email we send. Open the link, then come back and tap Sign in. Nothing in a minute? Check the spam folder.
The phone says “This login isn’t on a team yet” or “Your office removed this login.” The website says “Enter your invite code.” Your login works, but it is not on a company’s team. Ask the office for an invite. On the phone, tap I have an invite and open the link or type the code. On the website, type the code and tap Join. See join your company.
The website says “Your route is in the app.” That is a tech login. The website is for the owner and the office. Sign in on the phone app with the same login.
It asks for a 6-digit code. Your login uses two-step sign-in. Type the code the authenticator app on your phone shows now; it changes every 30 seconds. If the phone with the app is lost, email help@barrierline.com from the address you sign in with.
It says your company signs in with two steps. Your login has no code set up yet. Set it up on the office website under Settings, then Sign-in, and sign in again. See sign in and two-step sign-in.
“The office disconnected this phone” or “This phone was signed out of the office.” Ask the office for a new code to reconnect. The work is still on the phone.
“You were signed out” (phone) or “Your sign-in ran out” (website). Sign in again. On a tech’s phone, the Sign in button is on the Me page, at the top, where Update now usually is. The work is still on the phone, and it goes once you are back in.
My invite code didn’t work. A code works once and stops working on the date the invite shows. “That invite is wrong or has expired” means ask the office for a new one. “This invite was sent to” an email means sign in with that email. After too many wrong tries, it says to wait an hour or ask for a new invite. The office makes a new one in add a tech (for a tech) or roles and the team (for office staff).
Still stuck? Contact support.
Still stuck? Email help@barrierline.com.